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Cox® Communications Sucks!

@cox_sucks
Frustrated with Cox® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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 – About 4 hours ago.

From McLean VA - 8/23/16-8/24. Last night internet went out. We called. Recorded message said internet down in this area will be fixed in 2.5 hours by 11:45 pm. I turn on my tv to watch recorded news....

From McLean VA - 8/23/16-8/24. Last night internet went out. We called. Recorded message said internet down in this area will be fixed in 2.5 hours by 11:45 pm. I turn on my tv to watch recorded news. It says try other channel. No other channels work. So i go to sleep. Wake up at 3:45 am to watch the recorded news. Tv says exact same message! What is wrong with these bozoes? What if there had been a national emergency? Same as everyone else on here. My complex only gets Cox, but clearly i have to find something better. Lanline is a waste of $ if i bought it " for an emergency"! I'm looking into another service this weekend. If i can't find it (I'm on the wrong side if bldg for dish), then this is a monopoly and must be closely regulated. Inflation has not been 10% annually. Great comments on here. I Will post when i have access again.

 – About 1 Day ago.

I fucking hate Cox Cable. From 8:00 PM to !2:00+ AM, my down speed drops to between 0.3 mbs to 0..02 mbs. This makes it almost impossible to play games, stream music, or watch videos (which is all I...

I fucking hate Cox Cable. From 8:00 PM to !2:00+ AM, my down speed drops to between 0.3 mbs to 0..02 mbs. This makes it almost impossible to play games, stream music, or watch videos (which is all I do at night), so basically I'm paying for service that only works 18 hours a day. When consider the fact that I work during from 9 to 5 and sleep 6-8 hours a night, that equate to me being able to use my goddamn internet for 4 hours in a 24 hour period. This is completely unacceptable, yet what am I supposed to do? The only other option I have is AT&T, who are also horrible and would only give me good rates if I broke my contract with my wireless provider. Maybe if thousands of us submitted FCC complaints en masse, repeatedly, something might change, but I doubt it. Yay for corporate greed fucking over everyone. South Park is right about cable and isp companies: They just sit around, rubbing their nipples and getting off over how much they can make us suffer while still gouging the shit out of us because there is nothing we can fucking do about it. Jesus fucking Christ on a bloody stick I hate these assholes. I hope Google Fiber eventually puts them out of business, non-internet TV will be dead within a decade or two anyway.

 – About 2 days ago.

I am trying to fucking play a multiplayer game and I need wi-fi and cox just crashes my game OVER AND OVER. I MEAN COME ON? AND WHENEVER I GO ON AN DIFFERENT COMPUTER WITH AT&T IT WORKS??!!
Come...

I am trying to fucking play a multiplayer game and I need wi-fi and cox just crashes my game OVER AND OVER. I MEAN COME ON? AND WHENEVER I GO ON AN DIFFERENT COMPUTER WITH AT&T IT WORKS??!!
Come on!? What the fuck. Cox you suck. LOL YOU SAY YOUR THE BEST BUT YOUR THE WORST. Like What the hell leave me alone!

 – About 6 days ago.

I had a phone number for 15 years and moved down the street. They said they would 'port' the number over to the new address. Instead they gave up the phone number and someone else has it...

I had a phone number for 15 years and moved down the street. They said they would 'port' the number over to the new address. Instead they gave up the phone number and someone else has it now. I used it for work and it is killing my business. Anyone know what I can do?

 – About 1 Week ago.

San Diego, CA - Cox just blows. The customer service is now AT&T and Time Warner Cable bad. They used to be responsive, efficient, etc. Now you call at 2:30PM and they go "oh we are closing soon...

San Diego, CA - Cox just blows. The customer service is now AT&T and Time Warner Cable bad. They used to be responsive, efficient, etc. Now you call at 2:30PM and they go "oh we are closing soon so I can't help you".

What do you mean you are closing soon? It is 2:30?

Not where I am.....

Well THAT is helpful!

I am looking at options, but what are they? ATT Uverse? I know how bad their customer service is already. Satellite? It is painfully slow.

Cox keeps raising prices and providing worse service.

 – About 1 Week ago.

The increase the monthly charge from 61.99$ to 69.99$ without even a warning.
The price was already too high, now it is a real robbery.
Cox is the worst internet provider, also they have a...

The increase the monthly charge from 61.99$ to 69.99$ without even a warning.
The price was already too high, now it is a real robbery.
Cox is the worst internet provider, also they have a monopoly in many areas.
The California politicians don't do anything to help the consumers...
COX really sucks..

 – About 1 Week ago.

Cox sucks. Every day for the last 6 days either breaks up or goes out for 3-4 minutes at a time. Really great trying to watch the Olympics. ...

Cox sucks. Every day for the last 6 days either breaks up or goes out for 3-4 minutes at a time. Really great trying to watch the Olympics.

 – About 2 weeks ago.

I've been planning the phase out for some time now. I'm hoping they cut my ability to get their shitty couple channels in the up coming days. So let's talk alternatives. Internet TV is so...

I've been planning the phase out for some time now. I'm hoping they cut my ability to get their shitty couple channels in the up coming days. So let's talk alternatives. Internet TV is so much better, so that's solved. I just need to find a different Internet Provider. Fuck Cox....Monopoly abusing the American Public......

 – About 2 weeks ago.

COX not my friend in this digital age they suck!!!!!!!!!!!!!!!!!...

COX not my friend in this digital age they suck!!!!!!!!!!!!!!!!!

 – About 2 weeks ago.

This shit cable company sucks charges u for chanels you can get with antenna...

This shit cable company sucks charges u for chanels you can get with antenna

 – About 3 weeks ago.

Cox service sucks. Was fine before they went digital. Now 2-3 times a week it breaks up pitifully. They've been out twice. First it was my splitter (not really). Then it had to be my cable in the...

Cox service sucks. Was fine before they went digital. Now 2-3 times a week it breaks up pitifully. They've been out twice. First it was my splitter (not really). Then it had to be my cable in the house. However when they get there S*** together it works fine. (over the same splitter and same cable).

 – About 4 weeks ago.

cox has jacked up my bill 5 times this year! they have also had to come fix issues with their products 16 times in the past year and a half and always blame me for the problems *which ive had to prove...

cox has jacked up my bill 5 times this year! they have also had to come fix issues with their products 16 times in the past year and a half and always blame me for the problems *which ive had to prove and been paid back for*. ive had ENOUGH!!! their channels pixilate constantly, picture wont show up at all when you change channels. worst costumer service EVER!

 – About 4 weeks ago.

I thought a customer's just paying a bill and use the services. But NOT with fucking COX. Every month I have waste my time to adjust my cox bills, because their billing system is a piece of shit....

I thought a customer's just paying a bill and use the services. But NOT with fucking COX. Every month I have waste my time to adjust my cox bills, because their billing system is a piece of shit. And additional to billing the cox managers are stupid morons. Hate COX!!!

 – About 1 Month ago.

I'm so fucking tire of COX. When is this COX sucker company go to hell???...

I'm so fucking tire of COX. When is this COX sucker company go to hell???

 – About 1 Month ago.

I have the 200mbps and im lucky to see 80.. wtf. Garbage basura waste of time and money....

I have the 200mbps and im lucky to see 80.. wtf. Garbage basura waste of time and money.

 – About 1 Month ago.

Installation was a joke the tech showed up missing have the crap I ordered. A different tech had to come back 3 days later to finish the install. then they couldn't install the smart thermostat...

Installation was a joke the tech showed up missing have the crap I ordered. A different tech had to come back 3 days later to finish the install. then they couldn't install the smart thermostat that was part of there package deal. They then charged me two hundred dollars more then they quoted me. Cox cable apparently not the same as Cox home life after setting up two separate accounts with two pins and four passwords I can finally do nothing online since there website is not compatible with my cell phone. This has been the worst experience I have ever had with a company. The products work the internet and the security system works its just that Cox employees are retarded and annoying and their automated phone system is what i imagine hell is like. Just a never ending cesspool of steaming hot bullshit.

 – About 1 Month ago.

disastrous customer relations. Interacted with them via webpage, phone and in-person visit to their store to get a minbox and came way with nothing and they had shut off our cable during this whole...

disastrous customer relations. Interacted with them via webpage, phone and in-person visit to their store to get a minbox and came way with nothing and they had shut off our cable during this whole thing. Cox is a joke.

 – About 2 months ago.

They have the crappiest modems. Weak signal that barely covers 1/2 of the house! Plug in a router that has some horsepower and they dial the speed down so you can stream anything. ...

They have the crappiest modems. Weak signal that barely covers 1/2 of the house! Plug in a router that has some horsepower and they dial the speed down so you can stream anything.

 – About 2 months ago.

because the website to pay the bill never FING WORKS and the CSR # only helps if you have the 16 digit account number on hand lol...

because the website to pay the bill never FING WORKS and the CSR # only helps if you have the 16 digit account number on hand lol

 – About 2 months ago.

PHX AZ
Contour is the worst POS system ever created. Crashes constantly. Remote controls don't work. Sometimes they do work, but will change channels on TV's in different rooms. ...

PHX AZ
Contour is the worst POS system ever created. Crashes constantly. Remote controls don't work. Sometimes they do work, but will change channels on TV's in different rooms. Boxes turn off and on, changing channels as it decides it wants to. 8 days with Contour, 3 calls to tech support. Poor girl that is really not a tech but working a script says that the Cocks Network cannot communicate with 3 of the 4 cable boxes. Hit the "Guide" button, and wait for the equivalent to a 9800 baud modem to download pictures.

I want my old crappy Scientific Atlanta boxes (at least they worked) Cox's new slogan should be "We're having trouble connecting to your Cocks digital receiver", with a big black screen.

 – About 2 months ago.

Tech shows up at my house to remove traps that where placed there due to previous tenant bot paying their bill. He can't figure out how to do it so he just leaves. Doesn't speak to anyone in...

Tech shows up at my house to remove traps that where placed there due to previous tenant bot paying their bill. He can't figure out how to do it so he just leaves. Doesn't speak to anyone in the house or leave a note. Now I have to wait three more days for a competent tech to come out.

 – About 2 months ago.

Cox sucks because they're forcing us to use their crappy minibox to view a few extra channels (that they're already charging me for)... The minibox interface is stupidly slow, virtually...

Cox sucks because they're forcing us to use their crappy minibox to view a few extra channels (that they're already charging me for)... The minibox interface is stupidly slow, virtually useless for channel surfing, even flipping through the guide is too painful to endure. And now I have ANOTHER remote. My TV is already digital ready, I fail to see why I need another tuner so my wife can watch HGTV.

 – About 2 months ago.

Cox Omaha sucks so bad. Watching netflix I cannot even get through a whole episode without buffering. Cox Internet 50x5 also have centurylink 12x896. Pretty sad that my DSL with a lower speed never...

Cox Omaha sucks so bad. Watching netflix I cannot even get through a whole episode without buffering. Cox Internet 50x5 also have centurylink 12x896. Pretty sad that my DSL with a lower speed never has a problems.

 – About 2 months ago.

I hate Cox. The are unreliable, throttle way to much, way to expensive, way to rude, way to monopolizing. I want to petition every city to make their own grid but start up fumding is in thr...

I hate Cox. The are unreliable, throttle way to much, way to expensive, way to rude, way to monopolizing. I want to petition every city to make their own grid but start up fumding is in thr billions and cant use existing lines owned by cox. Fuck them. I hope all Cox higher ups bleed hourly from their rectums like the costumers they rape do.

 – About 2 months ago.

Cancelled my Contour 2 TV service and haven't even made a full month yet. DVR screen goes black with no sound randomlly and power cycling the box does nothing and you have to wait about an hour...

Cancelled my Contour 2 TV service and haven't even made a full month yet. DVR screen goes black with no sound randomlly and power cycling the box does nothing and you have to wait about an hour unplugged before it begins to work. The customer service is what finally pissed me off to the point of tell them to disconnect me. Will keep the internet until there is competition here.

 – About 2 months ago.

If you want a consistently slow internet connection (if you CAN get an internet connection) and customer support that treats you like a 5 year old and refuses to help you, get Cox....

If you want a consistently slow internet connection (if you CAN get an internet connection) and customer support that treats you like a 5 year old and refuses to help you, get Cox.

 – About 2 months ago.

COX sucks. SOoooooo slow. soooo very, very slow. 50 mps.. HA!!! not even close. This is really, really bad. AND it's not cheap. I sure wish I had gone with centurylink. a real 20 mps would be...

COX sucks. SOoooooo slow. soooo very, very slow. 50 mps.. HA!!! not even close. This is really, really bad. AND it's not cheap. I sure wish I had gone with centurylink. a real 20 mps would be way, way faster than COX 50 mps
Avoid these morons.. LAS VEGAS

 – About 2 months ago.

I hope a better Tv provider comes along and offers better packages. .Cox think their imperial and can't be touched by competition. My biggest thing with cox is..there's no quality of channels...

I hope a better Tv provider comes along and offers better packages. .Cox think their imperial and can't be touched by competition. My biggest thing with cox is..there's no quality of channels worth watching in the starter package..you shouldn't have to pay arm and a leg for the most regular channels . .it's like channels you get with rabbit ears,with a few extra channels thrown in to mask them getting over on u!...a few news channels, and mostly much of nothing, ..like a Big Fluffy Bag of Doritos,with 10 chips for $4.99!!!!!!!....They got the State Fair concession stand mentality, if you want $1water,its going to cost you$4.50,because they think "where else are you going to go"?...but we are showing their asses..thanks to forums like this ,i feel better knowing there are alot of Cox haters out there! !

 – About 2 months ago.

I despise Cox. Bill just jumped $40, for same service. Some of my channels look like somebody threw paint on them, they are pixelated so bad. The dang boxes suck. I called and tried to reduce my bill,...

I despise Cox. Bill just jumped $40, for same service. Some of my channels look like somebody threw paint on them, they are pixelated so bad. The dang boxes suck. I called and tried to reduce my bill, the guy came back and said he could save me $.37. Wow!!! I didn't think that was funny,.
been back to the store complained about the boxes and was told, "yeah, they were poorly made and we have new boxes" would have been nice to have been told that, but not going to bother with it, I am searching for someone else.

 – About 2 months ago.

New condo in san diego ca...i have new high speed hook ups. Tell me why cox internet craps out almost everyday? My phone data is compensating for their failure all the time. Im so sick of this...

New condo in san diego ca...i have new high speed hook ups. Tell me why cox internet craps out almost everyday? My phone data is compensating for their failure all the time. Im so sick of this company. I pay for 50mbps buf literally get 10 at best. My att uverse was faster at 15mbps.

I wait forever for a youtube video to load...then i turn off wifi and what do you know? My phone data is wayyyyyy faster!

Their router sucks
Their internet sucks
Their cable resets all the damn time
Their prices are ridiculous for inconsistent service

Im done...switching company this week.

 – About 3 months ago.

Cox really does suck. 50mps?? ha. Not even in your dreams. At first my internet would quit every 3 days. I'd have to reboot it. Then they came out and did a bunch of stuff. I'm up to 6 or 7...

Cox really does suck. 50mps?? ha. Not even in your dreams. At first my internet would quit every 3 days. I'd have to reboot it. Then they came out and did a bunch of stuff. I'm up to 6 or 7 days before it quits and I have to reboot the router. They have been to my house 6 or 7 times in two months. Still no good. They set up another appointment for someone to come out and check everything coming to the house. I wouldn't have to be home. So, yah, you guessed it. The guy comes to the door. He wants to come in. I said the problem has to be on the outside. He verified that I did not want him to come in. I told that the problem has to be on the signal coming in. He got in his truck and left. I called to complain and the COX rep takes an attitude with me.. I told him I did not like his attitude and I said good bye and hung up. This company has crummy equipment and tech support people who are clueless and don't care.

 – About 3 months ago.

cox sucks cox. What kind of SLA is this 5%? I have to bond two services together just to make sure I can access my business when their infrastructure breaks 5 times a week. Get the monkeys out of the...

cox sucks cox. What kind of SLA is this 5%? I have to bond two services together just to make sure I can access my business when their infrastructure breaks 5 times a week. Get the monkeys out of the data center for fuck sake! Today was last straw for me, metro Ethernet here I come. Las Vegas 89147

 – About 3 months ago.

An email sent to my hotmail account...maybe 5 minutes to get it. An email sent to my Cox account...lucky to get it in 5 hours. Plus, takes forever to do mass deletions on email (if it doesn't just...

An email sent to my hotmail account...maybe 5 minutes to get it. An email sent to my Cox account...lucky to get it in 5 hours. Plus, takes forever to do mass deletions on email (if it doesn't just plain crash halfway through), no way to easily search for an email you know is in there somewhere. And don't get me started on the too-frequent service interruptions...

 – About 3 months ago.

Cox is a joke! A communication company whose web site is always either sloooowww or down and unable to accept payments! Hahaha! What a bunch of bottom-feeders!...

Cox is a joke! A communication company whose web site is always either sloooowww or down and unable to accept payments! Hahaha! What a bunch of bottom-feeders!

 – About 3 months ago.

Cox cable in Las Vegas is shit! Always has been, always will be! We need Google fiber! Screw these losers at Cox!...

Cox cable in Las Vegas is shit! Always has been, always will be! We need Google fiber! Screw these losers at Cox!

 – About 3 months ago.

COX is a piece of shit Co. not even worthy to be on any "sucks-list"...

COX is a piece of shit Co. not even worthy to be on any "sucks-list"

 – About 3 months ago.

Cocks service wants me to pay 5,100 dollars to run cable 650 feet to my house what the fuck. I told them give the cable ill dig the trench my fucking self...

Cocks service wants me to pay 5,100 dollars to run cable 650 feet to my house what the fuck. I told them give the cable ill dig the trench my fucking self

 – About 3 months ago.

One thing I hate is the channel guide. First of all they show you all the channels that they have so that if you're trying to walk up the dial, like 30,31,32,33 .... eventually you get black jelly...

One thing I hate is the channel guide. First of all they show you all the channels that they have so that if you're trying to walk up the dial, like 30,31,32,33 .... eventually you get black jelly beans... in other words channels that they show you that you could have butt you don't but if you would just subscribe now you can have it now.That's good.... just "tease "your customers with your high overpriced ass packages! ! To me it's better to not even show the channels if they're not included on the package why do that that's stupid!!! It just makes it looked more like a big rip off than it already is!!!you are clearly showing your customers they are being ripped off!!and they're not getting much! !!

 – About 3 months ago.

STUPID SHEISTERS. ..I Hate Cox! !! The basic package, like a bag of Doritos,Full of Air with no substance!! You get nothing for $100..All these dam channels and only like 40 of them work! And less...

STUPID SHEISTERS. ..I Hate Cox! !! The basic package, like a bag of Doritos,Full of Air with no substance!! You get nothing for $100..All these dam channels and only like 40 of them work! And less than half of the 40 are worth watching. I can't wait till a better company comes out and all of their customers vacate their stupid boxes and packages..you just about have to spend 165 to 170 for a decent channel line up!!.shit that was free back then. ..I HATE COX! !!!!!!

 – About 4 months ago.

Fuck you cox cable. You are the absolute scum of the earth. You are the equivalent of a hippos asshole that from which spews a constant stream of foul and diseased ridden shit that is your company. I...

Fuck you cox cable. You are the absolute scum of the earth. You are the equivalent of a hippos asshole that from which spews a constant stream of foul and diseased ridden shit that is your company. I hope God does not have mercy on your soul. Fuck you. Twice.

 – About 4 months ago.

One TV box, one HD recorder, one extra TV, one basic wifi for $155 a month and after 2 years a charge for mini box. This is highway robbery! Don't bother complaining to the FCC, they only pass...

One TV box, one HD recorder, one extra TV, one basic wifi for $155 a month and after 2 years a charge for mini box. This is highway robbery! Don't bother complaining to the FCC, they only pass your complaint on to Cox customer service and they contact you with a bunch of BS about improving the speed of
their services by charging higher rates.

 – About 4 months ago.

Cox shall be renamed in this rant, what they really are, PRIX Lack of Communications.

Their customer service reps are RIGHT OUT OF FUCKING HIGH SCHOOL, I'VE BEEN WITH THE SUCK ASS...

Cox shall be renamed in this rant, what they really are, PRIX Lack of Communications.

Their customer service reps are RIGHT OUT OF FUCKING HIGH SCHOOL, I'VE BEEN WITH THE SUCK ASS COMPANY OVER 21 YEARS, LONGER THAN MOST OF THEIR CUSTOMER SERVICE REPS HAVE BEEN FUCKING *****ALIVE**********

Prix Cable can't seem to differentiate reality from "fantasy". They WILL NOT ACCEPT THAT THE CABLE INDUSTRY is dying, due to streaming and media service boxes that have flooded the electronics market in the past couple years.

Their ONLY vestige of hope, is their SHITTY "Home Security/Automation Systems" that are about as useful as a boil implant.

Cox did some "street ripping up and digging" and my cable has been almost non existent ever since, but they INSIST that it's my rig. Really? They fucked around the underground utilities and now I'm having problems and they're blaming MY rig? Fuck that shit!

ONCE THERE IS AN ALTERNATIVE TO PRIX NONCOMMUNICATIONS, I DON'T CARE WHO IT IS, I'M JUMPING THIS SINKING SHIP!!!!!!!!!!!!!!!!!!!!!!!

PRIX CORPORATE, SUCK MY DICK!!!!!!!!!!!!!!!!!!!!!!!

 – About 4 months ago.

Dumping COX services bit by bit.

Cox HD cable -- sucky slow channel changes on overpriced rental shitty HD DVR. But cheapest way to do HD DVR, their whole home package is for certified...

Dumping COX services bit by bit.

Cox HD cable -- sucky slow channel changes on overpriced rental shitty HD DVR. But cheapest way to do HD DVR, their whole home package is for certified idiots only.

Mini boxes? Oh hell no, you overpriced idiots. GENIE. Yes, that's right, technology from this century, for FREE as I am with ATT wireless. Yes, that's right, you won't extend me ANY COURTESY despite 15 years with you. Well that's the end of that.

Cox home phone? Yeah, that is VOIP except you DICKS charge 10-15X standard VOIP monthly rates. Nope, done with that.

Internet with Cox : As soon as there is a fast enough alternative, goodbye.


ATTENTION GOOGLE FIBER / VERIZION FIOS / ANYONE WITH A BRAIN : PHOENIX IS RIPE FOR THE PICKING BECAUSE COX IS FOCUSING ON PROFIT NOT SERVICE.

YOU'D have 1,000,000 customers TOMORROW on a promise.

It's a bad relationship. And Cox is the bad part of it. And it is a painful divorce, but cox needs to be annexed from Phoenix.

 – About 4 months ago.

My Cox cable bill will double overnight when I am forced to add the miniboxes. THEY are the worst company I have ever had to deal with. How do I (we) stop this nonsense? FCC Complaints? Class...

My Cox cable bill will double overnight when I am forced to add the miniboxes. THEY are the worst company I have ever had to deal with. How do I (we) stop this nonsense? FCC Complaints? Class action suit? How do we put the hurt to them in the pocketbook?

 – About 4 months ago.

I had Cocks services for six months in Tucson. They were the only game in town until Century Link came in with their fiber optic grid. I endured six months of lousy service. Pixellated TV screens,...

I had Cocks services for six months in Tucson. They were the only game in town until Century Link came in with their fiber optic grid. I endured six months of lousy service. Pixellated TV screens, Internet slowdowns and random outages, being on hold forever, talking to someone who didn't speak English - it was maddening and nobody at Cocks gave a damn. So I finally switched a couple of weeks ago and what shows up in my mailbox? A final bill with a $192 early termination fee. I haven't decided how or if I'm going to pay, but I'm thinking a box full of coins might be in order here.

Cocks sucks. Vote with your feet and blast them on the 'net.

 – About 4 months ago.

Unbelievable!! the wackiness of their systems, customer service agents or just communication is ridicules! I have been trying to get my current phone number to port over to new Cox service. I have...

Unbelievable!! the wackiness of their systems, customer service agents or just communication is ridicules! I have been trying to get my current phone number to port over to new Cox service. I have spoken to no less than 4 customer service agents who all claim it is happening but eventually it does not. I call back and no one seems to know anything of what the others have or haven't done! The last round involved a chat agent who thought I was ordering new service - ----- do these people not have access to the account information???????? WOWWWWW!~!!!!!!!!!

 – About 4 months ago.

Cox communications cable service sucks.

In Destin Florida they just switched over to a new mini box system. We have 5 TVs in a house and after 3 service calls they still haven't...

Cox communications cable service sucks.

In Destin Florida they just switched over to a new mini box system. We have 5 TVs in a house and after 3 service calls they still haven't gotten them all working. When I called to have a tech out for the fourth visit, they say they can't have someone out for 2 days, when I tell them after 3 prior visits I find that unacceptable, they say hey can't do anything. Even after asking to
talk to a supervisor. The Floor Supervisor named "John" still says he can't do anything and then get a short/curt attitude when I ask to talk to someone else.

It's time to break up these "no-service" cable monopolies. Call your Senator and Representative. Bring the Cox cable monopoly to an end in Destin, Florida.

 – About 4 months ago.

I hate Cox more than they will ever even care. They have a monopoly in my neighborhood & could not care any less to be an upstanding company that simply provides the services they supposedly offer. An...

I hate Cox more than they will ever even care. They have a monopoly in my neighborhood & could not care any less to be an upstanding company that simply provides the services they supposedly offer. An a r s e that I spoke to told me 2 or 3 times to get business service so that I can be reimbursed during their outages. Dumb a r s e said this because I mentioned I work from home & need to log on to the internet. Their services are frequently out just when I need the internet to work or study.

I nearly cursed him out because they charge approximately $200 just to get the business service & tell you to bend over and take it by gouging you another $70 a month before taxes for internet only. The jack a r s e again tried to argue that they reimburse you but monetary loss is not the only loss I would have when not working. And I asked if I needed to study for my college course and paid all that extra money how I would be reimbursed. Shut his a r s e down. I cannot put into words how much they are hated.

 – About 4 months ago.

Our internet goes down at least once a week, home phone doesn't work during power outages even with a battery backup, no outage info on their website or if you call the help line... aka the...

Our internet goes down at least once a week, home phone doesn't work during power outages even with a battery backup, no outage info on their website or if you call the help line... aka the typical level of service I've come to expect from Cox.

 – About 4 months ago.

They have never kept a single appointment. If they show up at all, it will be hours past the appointment window.The sales people on the phone lie about what you can buy and what the price will be....

They have never kept a single appointment. If they show up at all, it will be hours past the appointment window.The sales people on the phone lie about what you can buy and what the price will be. Channels which are freely available on every other cable service are tied to bundles you have to pay for. Their boxes don't work properly, even fresh out of the box. It takes several boxes before you find one that works, and every time your technician calls to get a new one activated, he has to wait on hold for at least 15 minutes, and when he hangs up, the stoners on the other end of the line forget to activate the new one. Outages galore. And internet throttling! Seriously! THROTTLING? I've had cable for 30 years and I have never, ever seen any company this incompetent. They don't even seem to care. It's like a bunch of kids playing "company."

 – About 4 months ago.

They are going all digital and turned off all of the channels, except the local ones. Now they want me to buy a mini box, to look channels that I've already been paying for. Damn cox suckers....

They are going all digital and turned off all of the channels, except the local ones. Now they want me to buy a mini box, to look channels that I've already been paying for. Damn cox suckers.

 – About 4 months ago.

I can't put into words how terrible coxxucker communications is....

I can't put into words how terrible coxxucker communications is.

 – About 4 months ago.

Cox cable sucks. On demand has VERY LIMITED selections. I know because I had Comcast previously and I had many more choices on on demand. Also their software freezes up ALL THE TIME. The only way out...

Cox cable sucks. On demand has VERY LIMITED selections. I know because I had Comcast previously and I had many more choices on on demand. Also their software freezes up ALL THE TIME. The only way out is to unplug the cable box and "reboot".

 – About 4 months ago.

Phoenix--Cox (because our legislature is in bed with them) has overcharged and under-served AZ the last 30 years I have lived here. They can do this because AT&T and Century Link (latter bought...

Phoenix--Cox (because our legislature is in bed with them) has overcharged and under-served AZ the last 30 years I have lived here. They can do this because AT&T and Century Link (latter bought former--a good ol'd girl and boy deal) and dial-up can't compete. Cox knows this. They are essentially a "monopoly", which is supposed to be illegal. Though our politicians here, just like their dirty brethren in DC, are deep in bed with them and their $$.
So keep bending over or email your legislators/Congresswomen/Senators.

Even the DMV started charging less for "vehicle emission" testing fee--FREE MONEY FOR THE STATE!!--since virtually no cars FAIL emissions anymore--but like a toll road, the fee NEVER GOES AWAY Because politicians got used to that steady supply of $$ coming in. Now they can't do without it.

People need to start thinking before they vote, or raise hell with their political "representative". Representatives are supposed to look out for THE PEOPLE, not be in bed with the corporate rapers.

 – About 4 months ago.

I hate hdtv it suck
I tv ant it ok
70 channel
we done with fucking cox sucker
be with long time 11 year all hade a problem
4000 dollar my fucking money little cox...

I hate hdtv it suck
I tv ant it ok
70 channel
we done with fucking cox sucker
be with long time 11 year all hade a problem
4000 dollar my fucking money little cox sucker
now get net flick great
bye cox
look at new movies didn't fuck hbo sit

 – About 4 months ago.

over 10% escalation in charges within a year beats American growth and inflation rates hands down. top that with terrible customer service call wait times and over-worked staff. they increase their...

over 10% escalation in charges within a year beats American growth and inflation rates hands down. top that with terrible customer service call wait times and over-worked staff. they increase their rates, and reduce their customer service quality at the same time. greedy? you decide.

 – About 4 months ago.

Cox is freaking stupid as sh!t dude...... And my mom won't understand to leave this retarded company because she thinks their basic ass IT guys will fix it ...

Cox is freaking stupid as sh!t dude...... And my mom won't understand to leave this retarded company because she thinks their basic ass IT guys will fix it

 – About 4 months ago.

OK I have finally decided to say goodbye to Cox and you can too. I have purchased the Original JellyBean TV Streaming Media Player from Amazon link...

OK I have finally decided to say goodbye to Cox and you can too. I have purchased the Original JellyBean TV Streaming Media Player from Amazon link here--->>>http://www.amazon.com/Original-JellyBean-Streaming-Media-Player/dp/B01D0FLDH0

Here's the thing I will have paid for this box in roughly two cable payments, my buddy let me borrow his for about 4 days and I have to say I am hooked. A couple of downsides -No local Channels, No recording. Thos are the two biggies.

But the pros far outweigh the cons-
Live Sports from across the globe
Free PPV's
Movies that are currently in the theatres
Android games on your tv
Facebook
Twitter
Skype
Music

OK Rant over oh yeah Cox Sucks!!

 – About 4 months ago.

Oh yeah........they suck!

I continue to be denied entry to my "Cox" email for various reasons other than the truth.......they do not provide adequate servers for the amount of...

Oh yeah........they suck!

I continue to be denied entry to my "Cox" email for various reasons other than the truth.......they do not provide adequate servers for the amount of subscribers!

When inquiring to customer service about the problem you will be "baited" to purchasing a new modem and a faster download speed that just so happens to be on special right now..........

Nothing Cox has baited me with has made a bit of difference in the last six years. Still unreliable........still overpriced. And no.........I don't want a f***king home phone/ land line that nobody has needed for two decades!

 – About 5 months ago.

Cox is way over priced for very low quality service. In Phoenix I pay $58 for 15 Mbps service, the lowest rate available. In Camp Verde, AZ, Suddenlink provides 50 Mbps for only $39. And,...

Cox is way over priced for very low quality service. In Phoenix I pay $58 for 15 Mbps service, the lowest rate available. In Camp Verde, AZ, Suddenlink provides 50 Mbps for only $39. And, that's their lowest tier of speed. My Cox bill keeps going up and up with no increase in service. We need price regulation.

 – About 5 months ago.

Oh and I forgot to mention that their internet sucks too....

Oh and I forgot to mention that their internet sucks too.

 – About 5 months ago.

When renewing our contract with Cox they promised everything would stay the same including our bill which was $89 a month for no basic cable channels but all of the HBOs, STARZ, & ENCOREs and...

When renewing our contract with Cox they promised everything would stay the same including our bill which was $89 a month for no basic cable channels but all of the HBOs, STARZ, & ENCOREs and Internet. For a home phone added we were promised only $9.99 will be added to our bill. Just $9.99. That's it. Nope. After closing the deal and receiving our first renewed contract bill it read $129.00. We called customer service and explained. They tell us since we don't want any of the other channels and just the movie channels "that's just what it is". Which is a bullsh*t excuse because a $129 bill is not what we had signed up for. For as much as we're paying for now, anywhere else will give 145+ channels and Internet. When my husband tries to pay his bill at the Highland location in National City a representative tells my husband that he couldn't pay his bill in cash, just by card. My husband goes to the Cox on Euclid across town. Oh! ..and look at that. My husband can pay cash. Smdh. Not only does the company suck but so do their representatives.

 – About 5 months ago.

Equipment is trash. Stopped working today so I am missing the NCAA finals game. Goodbye overpriced garbage Cox service, going to FIOS. Pretty bad when Verizon is a better company to deal with....

Equipment is trash. Stopped working today so I am missing the NCAA finals game. Goodbye overpriced garbage Cox service, going to FIOS. Pretty bad when Verizon is a better company to deal with.

 – About 5 months ago.

I am sick of your promotions and bundles. My monthly cost rises every year and the promotion is up every year. No warnings! I have to call every year and get different "bundles" to keep a...

I am sick of your promotions and bundles. My monthly cost rises every year and the promotion is up every year. No warnings! I have to call every year and get different "bundles" to keep a reasonable cost. COX YOU SUCK! As many others I wish and hope a better service provided comes to the Las Vegas area. You have a monopoly and you abuse it as much as you can! This is the worst business practice EVER!

 – About 5 months ago.

Their service sucks... ass holes... Hope they see all these comments and realizes how patheric their service...

Their service sucks... ass holes... Hope they see all these comments and realizes how patheric their service

 – About 5 months ago.

Dear Cox-
You suck so so badly!!! The only reason I put up with your pure unadelerated CONSTANT shit service is because you're the only option for internet in my complex, where a dish is not...

Dear Cox-
You suck so so badly!!! The only reason I put up with your pure unadelerated CONSTANT shit service is because you're the only option for internet in my complex, where a dish is not permitted. I loath every second I have to spend signed up with you! In the 10 years I've had your internet in some package or another and it has consistently sucked such an incredible amount of ass. When I think about the thousands of dollars I've paid you over the past decade for nothing but utter crap I want put my head in a microwave oven. In the past two years your service has never been worse, and you've jacked my already inflated bill up by 50%. 50% fucking percent in two years! I now pay $75 a month for a service that literally goes out multiple times EVERY day! In the past two weeks I've literally spent HOURS on the phone with your tech services reps., and had a tech out to physically "fix" my issues. Mind bogglingly, literally fucking unfathomably my service STILL goes out CONSTANTLY!! What the fuck is that?!? Seriously FUCK you from the bottom of my heart. The day I can cancel you for good, or even better, you are put out of service by some company that actually provides the service their customers pay, the world will be an infinitely better place. Seriously though, fuck you Cox, just fuck...you.

-T

 – About 5 months ago.

Have had cox for over 10 years.
They have done nothing but slide downhill in last 8.
Middle of the day set top updates, on a Saturday during football season no less.
Random reboots...

Have had cox for over 10 years.
They have done nothing but slide downhill in last 8.
Middle of the day set top updates, on a Saturday during football season no less.
Random reboots of the set top box.
I am on my 4th cable box in 3 years. The 1st one worked for 8 years until we moved.
The 3rd one was a "guaranteed" new one. Guess that's why the disk was full of the previous owners crap.
Unfortunately can't get AT&T, or preferably VERIZON FIOS in this area.
Sadly Dish or DirecTv seem to be the only options left.
And now they are going to encrypt the local channels under the guise of "better support".
Guess if your support is 0, you can only go up.

 – About 5 months ago.

Hey COX, do you think you could keep my connection consistent and stable for more than 20 minutes? Is that too much to ask? Are you intentionally this much shit or are you just not trying at all? I...

Hey COX, do you think you could keep my connection consistent and stable for more than 20 minutes? Is that too much to ask? Are you intentionally this much shit or are you just not trying at all? I hope your company fails and every single one of your employees ends up on welfare.

 – About 5 months ago.

Hey Cox communications,

I'm happy that you upgraded my neighbor's service but why in the world you disconnected mine?

I know this might be an accident that the tech...

Hey Cox communications,

I'm happy that you upgraded my neighbor's service but why in the world you disconnected mine?

I know this might be an accident that the tech forget to hook all lines back up when he finished.

However, it really ticks me off when you told me that I have to wait till tomorrow to get my internet and cable back up as you cannot contact the tech to get him back to fix the issue even though he just took off like 5 mins ago!

 – About 5 months ago.

I give up on this sorry excuse for a company like I want to stream on twitch and I HAVE A AMAZING PC OVERKILL and in the middle of the stream a fan says "Stream died" I try what I can but...

I give up on this sorry excuse for a company like I want to stream on twitch and I HAVE A AMAZING PC OVERKILL and in the middle of the stream a fan says "Stream died" I try what I can but after that I cant resume stream BECAUSE AFTER THAT I CANT GET ON PLUS I stream at A LOW bit rate so a ton of people could watch it but I guess 1000 isn't low for you Plus if I somehow do get through a stream without problems I cant upload it to YouTube because it would take a WEEK TO UPLOAD A 2 HOUR STREAM so when I contacted COX they said "What are you talking about? I've never heard of your problem before" I soon plan on getting a new provider but they are a cock block

 – About 5 months ago.

Fucking idiots killed my connection middle of the day, at 22 minutes left of a 5hr UPLOAD to work, FOR WORK. Thanks, douchebags. ...

Fucking idiots killed my connection middle of the day, at 22 minutes left of a 5hr UPLOAD to work, FOR WORK. Thanks, douchebags.

 – About 5 months ago.

THIS COMPANY SUX COX...

THIS COMPANY SUX COX

 – About 5 months ago.

Been a customer for 20 years. Omg. Can my internet ever just work?? Had service people out so many times. My house is WRAPPED IN CABLE. Got a new router. Just bought an Apple TV AND IT FREEZES ALL THE...

Been a customer for 20 years. Omg. Can my internet ever just work?? Had service people out so many times. My house is WRAPPED IN CABLE. Got a new router. Just bought an Apple TV AND IT FREEZES ALL THE TIME. I lowered my bill because I lowered all my services, not because they tried to help me out. A mini fortune for lousy service. Customer service on the phone are polite...they probably feel sorry for me. Sucky COX.

 – About 5 months ago.

Keeps telling me I have logged on as second user and wants me to answer all the security questions. Won't let me go any further. I'm the only user there is no one else. Ugh!!!!!!!!!!!!!!...

Keeps telling me I have logged on as second user and wants me to answer all the security questions. Won't let me go any further. I'm the only user there is no one else. Ugh!!!!!!!!!!!!!!

 – About 5 months ago.

Cox was supposed to verify my throughput ... guy never showed ... and actually said he did!!!

Well, If he lied to me, he'll steal from me ....

Cox sucks ...
...

Cox was supposed to verify my throughput ... guy never showed ... and actually said he did!!!

Well, If he lied to me, he'll steal from me ....

Cox sucks ...

 – About 5 months ago.

Cox seems to be Blocking access to this site. How ironic. A Cox block. can't say anything that hasn't been said before. Poor experience w support. Poor service. Poor quality. Waste of money. ...

Cox seems to be Blocking access to this site. How ironic. A Cox block. can't say anything that hasn't been said before. Poor experience w support. Poor service. Poor quality. Waste of money.

 – About 6 months ago.

Cox internet is out again! Omfg, why does their service suck so bad! When it works, it works great but it hardly ever works!...

Cox internet is out again! Omfg, why does their service suck so bad! When it works, it works great but it hardly ever works!

 – About 6 months ago.

Cox service since going digital has become even worse than it already was. My channels are constantly jittery and cutting in and out. At first I assumed it was just a bad broadcast from one channel...

Cox service since going digital has become even worse than it already was. My channels are constantly jittery and cutting in and out. At first I assumed it was just a bad broadcast from one channel but now I'm aware it happens on multiple different channels, local and national. It's 2016 issues like this shouldn't be happening as frequently as they do.

 – About 6 months ago.

Does COX know how freaking bad their website sucks!?!?!? You would think they'd get this shiz fixed!!!!!!! It never works, you cant go anywhere on their website, it just errors out every freaking...

Does COX know how freaking bad their website sucks!?!?!? You would think they'd get this shiz fixed!!!!!!! It never works, you cant go anywhere on their website, it just errors out every freaking time!!! The only way you get things done is call, and even then you have to sit on hold for 30 min. COX is ridiculous! GET IT TOGETHER...........

 – About 6 months ago.

Is there any way to NOT use COX internet in certain areas? ATT is not in this apartment complex....

Is there any way to NOT use COX internet in certain areas? ATT is not in this apartment complex.

 – About 6 months ago.

We have Cox, and they are certainly living up to their name! Unfortunately, no other companies ready this far out into the woods like them, and our position cannot have satellite because no satellite...

We have Cox, and they are certainly living up to their name! Unfortunately, no other companies ready this far out into the woods like them, and our position cannot have satellite because no satellite will reach us at this angel *facepalm* all the way!

 – About 6 months ago.

Y ES... THEY DO SUCK!!!!
Corporate greed all the way....

Just picked up one of those money grabbing mIni boxes ... why did I need to spend $1,000 for a television with a digital...

Y ES... THEY DO SUCK!!!!
Corporate greed all the way....

Just picked up one of those money grabbing mIni boxes ... why did I need to spend $1,000 for a television with a digital tuner in it. Mini box picture quality sucks ...is very, very slow... losses signal with breaking up picture..... those money boxes are a total joke.

So pathetic all the want is to extract more money out people ..my cable bill is the highest utility out of all... higher than my water bill higher than my electric bill, higher than my phone bill and they still want more money.

A company just opened where they're offering 1 gig high speed internet for $60 a month.. I'm going to close my account with Cox and stream everything.

goodbye COX you sucked enough money out of me over the years.

 – About 6 months ago.

VoIP laggy as hell, barely able to get through a dungeon, what's next? is Netflix and Youtube going to have problems? They're the only thing I seem to not have any problems with but if it has...

VoIP laggy as hell, barely able to get through a dungeon, what's next? is Netflix and Youtube going to have problems? They're the only thing I seem to not have any problems with but if it has anything to do with online gaming, It goes to shit. Damn money grubbing assholes at the top should come over here and try healing through an instance in FFXIV, maybe that'll show them how bad this is. I feel sorry for the support rep I'm going to rip apart tomorrow...

 – About 6 months ago.

Just raised my monthly internet payment from $66.99 to $73.99!!!
Ridiculous!!!
I'm DONE!!
Wow I hate Cox. ...

Just raised my monthly internet payment from $66.99 to $73.99!!!
Ridiculous!!!
I'm DONE!!
Wow I hate Cox.

 – About 7 months ago.

It's super bowl Sunday and there's no way to watch it cause there's an outage! I hate this company who over charges for TV with commercials. Screw this I'm going to hulu and Netflix......

It's super bowl Sunday and there's no way to watch it cause there's an outage! I hate this company who over charges for TV with commercials. Screw this I'm going to hulu and Netflix... although will still have to use Cox internet to get it. Monopolies suck

 – About 7 months ago.

I am a retired unmarried woman and I cannot afford a $262 cable bill monthly. I told them I only need TV and phone and basic everything and they won't help me!! I am amazed at how awful they are...

I am a retired unmarried woman and I cannot afford a $262 cable bill monthly. I told them I only need TV and phone and basic everything and they won't help me!! I am amazed at how awful they are treating me and when you go on their website you can't get any prices unless you give them your account number, etc. My daughter has 4 DVRs, phone, best cable and internet and she only pays $255! This monopoly has to stop! TXWBG

 – About 7 months ago.

Completely fed up with Cox. If I had another option I would take it, but no complete monopoly in my area. My apartment complex doesn't allow satellite TV. Was trying to change my tv service and...

Completely fed up with Cox. If I had another option I would take it, but no complete monopoly in my area. My apartment complex doesn't allow satellite TV. Was trying to change my tv service and now I have no TV at all and Customer service can't fix it. WTF????

 – About 7 months ago.

So disgusted with Cox. Picked up the mini boxes today, neither works, customer service appears to be reading from a script (did a tree fall near your house?), we get some channels but of course not...

So disgusted with Cox. Picked up the mini boxes today, neither works, customer service appears to be reading from a script (did a tree fall near your house?), we get some channels but of course not the ones we watch (oh, and pay for). The manager I spoke to was beyond terrible, his tone indicated he could not care less that a loyal, multi year customer was now paying for channels not received (breach of contract), and now a tech will come which will mean taking off from work, again, after all the time wasted tonight and there will likely be a charge. So disappointed in this company. Will be switching companies tomorrow.

 – About 7 months ago.

Monopolistic a**holes. Bundle this....

Monopolistic a**holes. Bundle this.

 – About 7 months ago.

Just got a real nice UltraHD Smart TV, wanted to get Cox HD Contour with DVR , went online to order it hoping I could just pick it up. Nooo, they want $50.00 to hook up the box from a...

Just got a real nice UltraHD Smart TV, wanted to get Cox HD Contour with DVR , went online to order it hoping I could just pick it up. Nooo, they want $50.00 to hook up the box from a "professional installer", fuck you Cox, I can't wait for google to put them under. Assholes

 – About 7 months ago.

Thanks for having this site!! I only get basic cable from Cox and now am missing 4 stations that I usually watch because Cox says that the stations have raised their rates and Cox wants to bring me...

Thanks for having this site!! I only get basic cable from Cox and now am missing 4 stations that I usually watch because Cox says that the stations have raised their rates and Cox wants to bring me the best value.... What am I getting WITHOUT 4 stations?? NO VALUE! AM FURIOUS and am now searching for new TV options. Screw these big Cable Co.'s that DO NOT CARE about their subscribers....

 – About 7 months ago.

Here we go again. Cox fucking shit up again. This week they won't pay Fox, so that means no UFC, no sports, no nothing. Two weeks ago it was ABC, couple weeks before that NBC. Final draw. See ya,...

Here we go again. Cox fucking shit up again. This week they won't pay Fox, so that means no UFC, no sports, no nothing. Two weeks ago it was ABC, couple weeks before that NBC. Final draw. See ya, losers!

 – About 7 months ago.

After over 10 years, My bill got way to high so I called Cox and told the to cut off my services. They sent me to a retention rep that made numerous promises to lower my bill but he failed to enter...

After over 10 years, My bill got way to high so I called Cox and told the to cut off my services. They sent me to a retention rep that made numerous promises to lower my bill but he failed to enter anything that he promised to us into there system that led to my services being cut off three months later because I paid the rate that I was promised I would get to stay with Cox. These CSRs can't understand that my services where cut off by them because of there actions and not mine. They say my services where cut off because of my failure to pay the full amount when I paid the amount I was promised by there retention rep. This is there fault and not mine and I have been on the phone for over three (3) hours trying to get these numb skills to understand that this is there mistake and not mine. They also tried to charge be disconnections fees for both TV and internet services when they cut me off. I really think that there lack of customer service is by design because they can't be that stupid. These robots are trained to twist and point there fingers back at you. I regret not cancelling my services with Cox and look forward to the day I get away from these Morons. Come on Google you can't get here fast enough... Don't do business with COX if you have another alternative.

 – About 7 months ago.

Cox digital service sucks. I had more channels without it. Just another way that they can satisfy their stakeholders. First year free, then $2.99 a month there after, for what a hole measly five...

Cox digital service sucks. I had more channels without it. Just another way that they can satisfy their stakeholders. First year free, then $2.99 a month there after, for what a hole measly five government channels?

 – About 7 months ago.

So these a-holes go all digital on my favorite channel in the middle of a snowstorm, when I have no opportunity to upgrade....

So these a-holes go all digital on my favorite channel in the middle of a snowstorm, when I have no opportunity to upgrade.

 – About 7 months ago.

Here we go again !!!! No phone no tv no cable AT ALL fux !! Three times tonight on off. No one except that frigid computer to help !! Now it appears that over seas is answering aswell. Screw us all ,...

Here we go again !!!! No phone no tv no cable AT ALL fux !! Three times tonight on off. No one except that frigid computer to help !! Now it appears that over seas is answering aswell. Screw us all , right !!

 – About 7 months ago.

I'll admit straight out that I'm an aging baby boomer and not at all tech savvy. My family has had Cox Cable since before there was a company called Cox Cable (circa 1968 Mission Cable TV, 12...

I'll admit straight out that I'm an aging baby boomer and not at all tech savvy. My family has had Cox Cable since before there was a company called Cox Cable (circa 1968 Mission Cable TV, 12 clear channels!!!).

I still use VCR's to record my shows so I can take a tape and player with me on road trips. Our house had a great set-up for over 30 years: Two VCR'S per tv using a splitter and A-B switch. Now with this new Cox P.O.S mini box, it's 1980 all over again. We have to manually change the channel on the boxes each time to record different shows. Since their rip-off DVR offerings are too expensive and would require two per TV set if we wanted to record two different shows at the same time, we've had to make the adjustment.

Thanks for nothing COX! Your new and improved junk gets worse everytime. This latest offering required a technician visit to set things up because the stupid boxes wouldn't synch up despite spending 45 minutes on your help line and numerous re-setting the systems.

One last thought. Why can't they just provide a basic digital to analog converter without the stupid channel selector? Maybe one of you tech knowledgeable types can break it down in simple terms to a basic tech "no little to nothing"?

 – About 8 months ago.

will I have my hdtv cox sicker 2years
buy buy cable
get annt tv

fucking suck big one
pay to much dumb crap that call tv run buy fuck govment
go sit them self...

will I have my hdtv cox sicker 2years
buy buy cable
get annt tv

fucking suck big one
pay to much dumb crap that call tv run buy fuck govment
go sit them self
dope my cable bet 2 fuck year sit in sit hole

buy for now crap cox
suck my dick all can

 – About 8 months ago.

Does anyone know of a source that sells the now required mini boxes? Cox likely uses "different" boxes in different areas, but I am hoping to find a seller who can determine which and sell me...

Does anyone know of a source that sells the now required mini boxes? Cox likely uses "different" boxes in different areas, but I am hoping to find a seller who can determine which and sell me the one I need in Baton Rouge, LA.

 – About 8 months ago.

Well, I have had Cox Internet now for 3 years. I have the top package for my area which is supposed to gives speeds up to 65mb. Lately I have noticed issues with buffering in the evening so I do a...

Well, I have had Cox Internet now for 3 years. I have the top package for my area which is supposed to gives speeds up to 65mb. Lately I have noticed issues with buffering in the evening so I do a speed test and I get 1.5mb to 4mb. At 6am I test and I get 65mb. I repeat this for a few days with the same result. I have a Tech scheduled to come out tomorrow to investigate. My guess is he will hook his meter up, press some buttons and say well it looks like everything is fine here. What is apparent is Cox has overloaded the network for my area and everyone is trying to use the bandwidth at the same time. Do you think Cox will discount my service since they are only giving about 5% of what they promise? I think not...Maybe I should just pay 5% of my $70 bill???

 – About 9 months ago.

Ordered digital cable boxes over a month ago. Can't install them ourselves because we ordered more than 10. They have to do a site inspection and doing so requires them to set up an appointment. I...

Ordered digital cable boxes over a month ago. Can't install them ourselves because we ordered more than 10. They have to do a site inspection and doing so requires them to set up an appointment. I have called every week from the end of the original 2 week span. I get transferred around then told they will call soon. They never do.

 – About 9 months ago.

Their website will not allow updates to account preferences -- "unexplained" error.

Their tech people have no idea how to get my Cox land line to notify my cell phone of incoming...

Their website will not allow updates to account preferences -- "unexplained" error.

Their tech people have no idea how to get my Cox land line to notify my cell phone of incoming calls.

50 minutes on hold with Cox just today on these two subjects. With no resolve.

Cox continues to suck.

 – About 9 months ago.

I have been waiting 2 week for service. All I want is internet. I waited 1 week for them to run wire from the street. The next week they discovered no wire was run. This was supposed to be done by a...

I have been waiting 2 week for service. All I want is internet. I waited 1 week for them to run wire from the street. The next week they discovered no wire was run. This was supposed to be done by a 3rd party. I took time off for this. They came out today and still didnt hook anything up. They said they would come out again in 2 weeks!!! Having to wait 4 weeks is very unreasonable. Especially when AT&T could have had it done last week. I went with COX because you claimed to be so good. That is bad costumer service and I even spoke with a supervisor and she wouldnt help me at all and first, and was reluctant to help me at all.

 – About 9 months ago.

There are no words to express how badly I hate Cox! One has to seriously question our government that shamelessly endorses these types of monopolies that control our communications services. We are...

There are no words to express how badly I hate Cox! One has to seriously question our government that shamelessly endorses these types of monopolies that control our communications services. We are forced to use Cox for cable internet in Arizona and they are notorious crooks who manipulate customers into services that they didn't request and then charge astronomical fees for said services. For example, I recently started up my internet service at the Preferred rate of 54.99. When I called to activate my self-installation the customer service rep sweet talked me into agreeing to accept a cable box to try one month TV for free. The box came but no remote control. So then I had to call and request a remote for the TV service I did not even want. Of course they didn't want to send me the actual wall cable and splitter so I had to go to a local office and pick one up, again, all for a service I had no real interest in. So during that so-called free month, I struggled with operating the absurdly complicated remote with a gajillion buttons that I can't even read, with a TV guide that is almost impossible to find anything worth watching accept one program I like on Demand but when I go to watch the show it craps out 1/2 way through and gives an error that it's unavailable, try again later. Yeah right! So I called to cancel the TV before I began getting charged and battled with some nitwit girl on the phone for about 15 minutes trying to convince her that I do not in fact really truly want their stupid frigging TV service! Then she proclaimed that my pro-rated charge without the TV is now $279!!! Not to mention she wanted to argue with me that I had ordered Premium internet at $64.99 when I have a bill clearly showing it was the Preferred at $54.99. Oh God how I hate them and remember the insane eight month battle I had with them the last time I was FORCED into using their internet service and they illegally charged me excess fees. I literally had to write the Attorney General to get Cox off my back. And now here we go around on the RIP OFF ARTIST MERRY GO ROUND! It's criminal and I don't know why the American people just sit back and let these corporations control everything. Especially when it comes to our right for information only accessible in this day and age through the Internet!

 – About 10 months ago.

I live in Tulsa Oklahoma, I have 200 dollars worth of cox cable service, and can never get Oklahoma football? I dont give a shit about southwest mississippi state football. For the love of God,...

I live in Tulsa Oklahoma, I have 200 dollars worth of cox cable service, and can never get Oklahoma football? I dont give a shit about southwest mississippi state football. For the love of God, Please, Please televise the Local teams on the OKFS (i purchase this channel so that i can watch oklahoma sports - and all they do is show a bunch of old games ?). Good news, I can always watch the game 5 or 6 hours after the game is over on one of your fine stations?
please give me a break

 – About 10 months ago.

my Top 10 reasons to why Cox sucks..!!!
1) they charge too much..!!
2) TV cable is unstable
3) Internet cable is unstable
4) you never get what you pay for especially the...

my Top 10 reasons to why Cox sucks..!!!
1) they charge too much..!!
2) TV cable is unstable
3) Internet cable is unstable
4) you never get what you pay for especially the speed of the internet
5) their technicians never fix the problems
6) if you cancel the TV Cable they're going to charge you more for internet
7) Cox's technology is antiquated
8) Cox's customer service is a nightmare
9) several Cox's TV channels pixelated and sound cuts
10) Cox's HD is a big joke

we already cancel the cox's TV Cable
and we already have a TV alternative
with better HD and better technology
I can't wait to do the same with Internet
because cox SUCKS and they're go on it

trust me you don't need Cox
because Cox is a living nightmare..!!!

 – About 10 months ago.

Someone needs to end the Cox monopoly on the Valley. I would like to change ISPs, but there are no alternatives besides the even worse rebranded Quest/Century Link. I'm ready to just go without...

Someone needs to end the Cox monopoly on the Valley. I would like to change ISPs, but there are no alternatives besides the even worse rebranded Quest/Century Link. I'm ready to just go without the interwebs.

 – About 10 months ago.

They are terrible, their internet services absolutely suck. I'm paying for 50 mbps internet and currently I am getting only 8mb/ps. I asked customer support what the hell was up and I was asked to...

They are terrible, their internet services absolutely suck. I'm paying for 50 mbps internet and currently I am getting only 8mb/ps. I asked customer support what the hell was up and I was asked to " hold on just a minute" for over an hour. After the hour I was told they were doing maintenance in my area. I then asked how long it would take, they told me 2-4 hours. 24 hours later my internet is STILL at 8mbps. Cox is a complete garbage company with garbage costumer service. Once google fiber hits tempe I'm dumping Cox. Hopefully this corrupt company goes under, and the honest hard working people get hired for the google fiber line work.

 – About 11 months ago.

I switches down services with cox because cox services are way overpriced. I was told a bunch of lies by 6 different representatives of cox.I got reimbursed 16 dollars for the service not working. I...

I switches down services with cox because cox services are way overpriced. I was told a bunch of lies by 6 different representatives of cox.I got reimbursed 16 dollars for the service not working. I was then told the service that wasnt working and that i got reimbursed for doesn't exist. Basically they told me six representatives lied to me. They corrected me and said "six representatives misinformed me". How can six people misinform about the same issue? I then went to corporate with the supervisors phone number he gave me. You cant reach anyone without an extension and if you say "operator" like the recording tells you to do it cant complete your call. Even the phone number to corporate given by 411 does the same thing. There is no way to reach corporate. Also the Cox customer service store cant do anything to help customers. If you Down grade with cox they treat you like a second rate citizen. They are only nice if you are upgrading your system. I have had the worst customer service i have ever had with any company in my life and this is after being a customer for 30 years. Im now headed to customer service again because they lied to me 15 phone calls and two trips to customer service and the problem still isnt resolved.

 – About 1 Year ago.

I HATE COX INTERNET & TV - TERRIBLE SERVICE ...

I HATE COX INTERNET & TV - TERRIBLE SERVICE

 – About 1 Year ago.

STOP CRYING ABOUT THERE TERRIBLE SERVICE AND "PUNISH THEM"
I WILL START PUNISHING THEM EVERY WAY I CAN FROM NOW ON....

STOP CRYING ABOUT THERE TERRIBLE SERVICE AND "PUNISH THEM"
I WILL START PUNISHING THEM EVERY WAY I CAN FROM NOW ON.

 – About 1 Year ago.

COX will rip you off at every opportunity, their email absolutely sucks the biggest monkey in the pen, slow, slow, or doesn't even work and I just close my browser. GMAIL never fails me like COX...

COX will rip you off at every opportunity, their email absolutely sucks the biggest monkey in the pen, slow, slow, or doesn't even work and I just close my browser. GMAIL never fails me like COX does. When is the monopoly this company has on the industry going to end? When I moved about a year ago they insisted a house call was needed for the install, i was just transferring service so they already had my modem number, while the tech was at the house he CUT all the cables to all the jacks in the house other than the primary so only one jack in the house was a live line. I work from home so I need the most reliable connection, so it's hard wired for me, I decided to move my desk upstairs and what do you know, no other jack works, went outside and the ends to all the cut lines were still on the ground! Called COX, and for 60 dollar house call they will send someone out to install a new cable....crooks, and when you move they say a representative will call to finalize the move, where they will set up the time for the tech to come out, but never once said there was a fee involved, what the hell happened to the self install? like i said, crooks.

 – About 1 Year ago.

I hate when I am trying to watch my favorite show on tv that I am paying for each month and COX cuts in with one of there own commercials! Now that sucks!...

I hate when I am trying to watch my favorite show on tv that I am paying for each month and COX cuts in with one of there own commercials! Now that sucks!

 – About 1 Year ago.

HOW IN THE HECK CAN COX GET AWAY WITH CHARGING YOU FOR SOMETHING THEY CANNOT PROVIDE? THEY LIED TO EVERYONE, GOT PEOPLE TO UPGRADE THEIR MODEMS, ANTICIPATING A SPEED INCREASE THEY CAN NOT PROVIDE. ...

HOW IN THE HECK CAN COX GET AWAY WITH CHARGING YOU FOR SOMETHING THEY CANNOT PROVIDE? THEY LIED TO EVERYONE, GOT PEOPLE TO UPGRADE THEIR MODEMS, ANTICIPATING A SPEED INCREASE THEY CAN NOT PROVIDE. AND THEY GET AWAY WITH IT. SOMEONE IS ON THE TAKE. MY BILL JUST WENT FROM 48.99 PER MONTH TO 66.99. WOW, WHAT AN INCREASE. THEY NEED TO GO OUT OF BUSINESS, HOWEVER, THEY KNOW THEY HAVE US BY THE SHORT HAIRS.

 – About 2 years ago.

SlingTV invite accepted! https://www.sling.com/ $20 p/mnth. Whahooo! No more cable!!! ...

SlingTV invite accepted! https://www.sling.com/ $20 p/mnth. Whahooo! No more cable!!!

 – About 2 years ago.

When I log in to my e mail it goes blank.then I have to keep clicking on my acct and and then go to webmail which is blank.It ususlly takes about 5 minutes of clicking different to finally get into my...

When I log in to my e mail it goes blank.then I have to keep clicking on my acct and and then go to webmail which is blank.It ususlly takes about 5 minutes of clicking different to finally get into my mail.I have been complaining for years and they cant fix it. I think its because they try to cram so many ads on the pages that you have to view to get your e mail. I even told those greedy bastards why dont you make us watch a 5 minute advertisement before we can check the e mail.If they cant run a cable company they should sell it to someone who knows how to run it.I hate Cox so much that when I see a Cox commercial on TV it makes my blood pressure go up.

 – About 2 years ago.

Worst customer service ever!!!!!Apparently they use an independent contractor to do home service issues. The contractor they use came to my home, m& m communications, and destroyed the access panel...

Worst customer service ever!!!!!Apparently they use an independent contractor to do home service issues. The contractor they use came to my home, m& m communications, and destroyed the access panel in my home. I have now spent 3 weeks trying to get the damaged repaired and just keep getting the run around. Cox just puts me on hold and leaves me there indefinitely until I hang up. I hate this company, but they know they have a monopoly on my condo complex and just don't care.It is mind boggling that they can get away with this, but what can a lowly consumer do against a company that provides no satisfaction?

 – About 2 years ago.

I've had Contour for almost two years.I had some slight problems with it not playing a recorded show, but after calling Cox, they would reset the boxes remotely and everything would work....until the...

I've had Contour for almost two years.I had some slight problems with it not playing a recorded show, but after calling Cox, they would reset the boxes remotely and everything would work....until the next time. But in November 2014, something changed and I have had nothing but problems. I have had so many Cox technicians in my home and each one says something different and usually blames the previous tech for some kind of error! At first it was the same, not playing a recorded show, so they sent a tech. After the tech "fixed" the problem, I had NO phone or internet! When I called Cox I was told they would get a tech out in 4-5 days!!! I demanded a tech be at my house the following day and somehow one showed up. He fixed everything but within hours of his visit, the same Contour issues were there. After many frustrating conversations with Cox, many "repairs", many times that they promised a tech and NONE showed up and many missed hours at work (to be home for the service tech) I am returning my Contour boxes and going back to the DVR. If I continue to have all these problems, after 20 years as a Cox customer, I WILL BE LEAVING COX AND GOING TO ANOTHER PROVIDER!

 – About 2 years ago.

i had similar experiences with COX. There is not a more sleazy dishonest scam artist than COX. They will arbitrarily change billing, they will dump digital channels thereby completely changing the...

i had similar experiences with COX. There is not a more sleazy dishonest scam artist than COX. They will arbitrarily change billing, they will dump digital channels thereby completely changing the deal they made with you. If you contract with Cox be aware that they will in short order renege on the deal and just begin frequently changing it. It is disgusting. Customer service is stunningly incompetent and always dishonest. I would record when you get someone on the phone tell them you are recoding the call and watch what happens. If you've called about tech issues make sure they don't enroll you in their $10 or $12 per month "tech assistance program". They'll tell you they can't help you with tech assistance without signing up for the additional program. Finally if you pitch enough of a fit they will put you on hold for 30 min and then finally give you the rudest most condescending person they can find to answer questions - maybe. The ultimate third world style sleazy scam artists

 – About 2 years ago.

Cox and their associate Global Data Services. The Global Data person did not give a name he did not appear to be clean and was smelly. He said he would not open the box as it was not one of theirs...

Cox and their associate Global Data Services. The Global Data person did not give a name he did not appear to be clean and was smelly. He said he would not open the box as it was not one of theirs and I should have bought one from them. I lifted the lid and he proceeded to rip the plastic off. (thereby making it unreturnable) Having bought a Motorola combination modem & router the old ones needed to be unplugged. This he refused to do. Using 1 old plug and leaving the other plugged in and hanging loose. Very unhelpful to the point of rudeness.

 – About 2 years ago.

4 service visits later, after the ??Many calls following the instructions of the gate keeping automated voice I've named Lola, the last service tech made things worse. Now I can't get Internet in...

4 service visits later, after the ??Many calls following the instructions of the gate keeping automated voice I've named Lola, the last service tech made things worse. Now I can't get Internet in my bedroom @all & it takes forever or drops off mamby pamby. 1 tv freezes every 5min you never know what is going on, other tvs reception s have there own quirks. So freaking maddening. I do not like sam I am I do not like theie green eggs and spam.I just agreed to pay $20 more per mo to get work done faster, apparently the rep forgot to tell the powers that be...I can start a load of laundry ; administer my son's medications thru his G-tube, start his next meal by way of G-tube; ck the computer *STILL LOADING* UGH

 – About 2 years ago.

I have wasted an hour already trying to get a hold of COX with NO LUCK.My internet keeps cutting in and out and lost the chat FOUR times already. This service isn't even commercially acceptable. It...

I have wasted an hour already trying to get a hold of COX with NO LUCK.My internet keeps cutting in and out and lost the chat FOUR times already. This service isn't even commercially acceptable. It is disgraceful what they gaff you for monthly for such crappy service. Unfortunately they monopolize this area so I am stuck with them. I work from home occasionally and I cannot have this. It is my livelihood and they don't give a rats a** how it affects their customers.I had Verizon DSL for half of what I am being raped for with Cox and it NEVER FAILED, the speed was much better too.

 – About 2 years ago.

Having previously reviewed Cox's HORRIBLE attitude toward customers (think blood from a rock), I have to review again based on my latest experience.Our latest bill came with ANOTHER $50 "deposit" that...

Having previously reviewed Cox's HORRIBLE attitude toward customers (think blood from a rock), I have to review again based on my latest experience.Our latest bill came with ANOTHER $50 "deposit" that was added to the bill after our first $50 refundable deposit was refunded. After 45 minutes on the phone with various Cox employees, I was told that (1) billing hadn't noticed that the second deposit hadn't been put on the bill, so they added it; (2) They couldn't refund deposits (in spite of the fact that the same bill had a credit for the first $50 deposit); (3) They didn't know whether or not I had been told about a second deposit, but that didn't matter; and (4) If I signed up in a store, I should go there and talk to them about it. In short, if you have ANY alternative to Cox for your services STAY AWAY FROM THEM.THEY ARE CROOKS.

 – About 2 years ago.

I have no choice in my area - Cox is the only agency.I refuse to have cable with them as the problems and cost don't balance. I do have Internet/wifi and they have issues keeping it up and...

I have no choice in my area - Cox is the only agency.I refuse to have cable with them as the problems and cost don't balance. I do have Internet/wifi and they have issues keeping it up and running. They have poor customer service and worse repair service.I'd like to move just to get away from them.

 – About 2 years ago.

Well, i have only been a cox customer for a month and im already pissed.My billing got completely screwed up. I have a statement in front of me and the charges were explained to me at the time of...

Well, i have only been a cox customer for a month and im already pissed.My billing got completely screwed up. I have a statement in front of me and the charges were explained to me at the time of setting up the service that what i was paying for was the 30 dollars self installation kit because i was not paying an arm and a leg for someone to set up something my 4 year old niece could do and a 25 dollar deposit because of credentials and this 25 dollars would be credited back to me if i choose to leave cox. The statement for the next month would be simply 44.35 for my plan. There was a problem and they had not had the service even set up until the 15th of november. So from my understanding i would pay the 15th of every month. I got to pay my bill on the 16th which was 8 dollars more because it was late (understanding) and my bill is now somehow 155.00. So of course i called. The whole time i got an attitude from this woman telling me i didnt pay for my installation which i did. So they tried to tac on another 60 dollars on top of it, they also never adjusted my date of service so it was considered late since the 4th of december. And theres another thing. Where are they getting the 4th from? You expect me to pay for a months service for only two weeks? I think not. And on what my statement says in the mail says the 6th of december. Seems to me they dont know what the *** they are doing as far as dates go. And the way my account is set up is month to month which came along with the credit and the 25 dollar deposit in advance and shes telling me i had last months rent due and this month. I HAVE ONLY HAD service for one MONTH! So after arguing with her for a half hour she finally drops it down to 50 dollars and change and says to pay today and then the next will be 50 on january 10. I get home pay the bill and now on my account it says i have 105 dollars due on the 4th of january. So now i have to call back on my lunch again tomarrow and get this fixed.... Really close to canceling my service.This is completely absurd.

 – About 2 years ago.

Been a customer for 20 years (a number they can't even get right - they say 13).Used internet from them beginning in 1995 - a very expensive price they continued to allow me to pay for years even when...

Been a customer for 20 years (a number they can't even get right - they say 13).Used internet from them beginning in 1995 - a very expensive price they continued to allow me to pay for years even when they significantly reduced the price as more users adopted the technology. When I called to cancel some of our internet locations due to cost, they apologized for the massive overcharge profusely, couldn't believe what we were paying and stated they could only credit us some small maximum amount. Their television service became so expensive, I tried to reduce the cost there. I was told the least I could be charged for basic cable was $100. Every time I managed to reduce my bill by $10 here or $20 there, the next month it would increase by a similar amount. When I finally had enough and called because I switched to antenna and Netflix and Amazon, suddenly I could get basic cable for $30. No thanks. Now, we have had sporadic email service for one full month. They have a recording when you call in to their voice-jail, "You may be experiencing trouble with your email...we are working to resolve the problem." When you finally reach a tech, about 75% of the time they don't know anything about that and try to blame Outlook. I have received a $20 credit so far on my bill for the inconvenience, when I finally convinced them to look at their server issues, "Oh yeah...well we provide email as a courtesy, it's not what you pay for." REALLY? I'm getting OUT!You should too...or better yet, never go there.

 – About 2 years ago.

Do NOT use this company for any services!!I have been a customer of theirs on and off for over 25 years. I even have a current up-to-date account with them. All of a sudden I have 2 collection...

Do NOT use this company for any services!!I have been a customer of theirs on and off for over 25 years. I even have a current up-to-date account with them. All of a sudden I have 2 collection accounts turned in to my credit from Cox that are over 3 years old and NO ONE at Cox can tell me why they all of a sudden have been turned in to collections. I have never lived at the address on the accounts and have never received a bill for the accounts. They have now ruined my credit and even if I pay to get the accounts shown as paid, they can give me no assurances that they will show paid. COX is the worst internet and cable t.v. provider in the world.I can guarantee that as soon as my 2 year contract is over with them I will NEVER become a COX customer again.

 – About 2 years ago.

I pay for Cox's Ultimate service (150 mg/s+) at $120/month and what i get is, 3 machines, 5 network cards saying I am getting 30-90 mg/s. I called Tech support and they claim I get 150 mg/s+ their...

I pay for Cox's Ultimate service (150 mg/s+) at $120/month and what i get is, 3 machines, 5 network cards saying I am getting 30-90 mg/s. I called Tech support and they claim I get 150 mg/s+ their machines say so so, move on their is nothing to see here.

In previous service disputes I have dropped their phone due to poor service (someone at Cox cancelled a scheduled house move without prior agreement or contact). I dropped Cox's TV because of bad product (whole home DVR that didn't work) with blatant customer service lies on support calls (they kept blaming the connection and after 6 months of bad/no service I was told the boxes were bad and they were dropping them and 'the new boxes would fix the bad product'. I could maybe believe the new product would be better but not the blatant CS lies to me.

I do not, repeat, do not believe anything Cox or their people say anymore. This is sad because I have compared Cox's cable to both Verizon FIOS and AT&T U-verse and it used to test out better. Not anymore!

Thinking their customers are too *** to know when they are having smoke blown up their behinds, they must train the support and tech people on how to dissemble or outright lie to their customers. I believe their customer people do not believe they are lying, but either they are hiring and support personnel that can not detect a service lie or are right out of the used car sales environment. Bottom line -- I do not trust Cox anymore.

The easiest game to play for service providers is the blame game, blame everything and everybody else but yourself. But... 3 machines/5 internet cards and the same service levels at 1/4 to 1/2 of the stated service level is hard to believe and even harder to pay for.

The customer service people suggest their fiber service but this seems too much like their suggestions that I get their new, improved TV service when they lied about the TV service that was not working. If the product is bad, it's bad. If they are lying, they are lying.

Lying is not a good customer retention strategy. Cox should fix their service offerings, anything less is an insult to their customers. The only thing that keeps them competitive, in my opinion, is that their competition has the same service and CS model, deliver less than they deliver and blame, blame, blame the customer for their equipment's failings.

Quite the service model!

 – About 2 years ago.

Glitchey system that simply does not work.Consistent issues include that the the satellite units will not play shows from the DVR. Either you get a blue box that says "Loading...Please wait" that...

Glitchey system that simply does not work.Consistent issues include that the the satellite units will not play shows from the DVR. Either you get a blue box that says "Loading...Please wait" that hangs on the screen and never goes away without ever playing the show or it will appear and be replaced with a message saying that there is an issue with your whole home DVR with a reference number and telling you to call cox at a certain phone number. The story is always the same. They reset the box and sometimes it will work and sometimes it will not. When it doesn't they will insist on sending someone out and if the problem has temporarily stopped before they get there they will try to charge you for the visit. This reoccurring problem happens several times a day and requires booting the units several times in a row before it will work temporarily. They never replace these defective units either. The latest issue that started recently is that when I turn on the box and TV their will be no sound. The issue is not with the tv but with the Cox box again. The only way to get sound is to unplug the unit and wait for it to load up again. Usually the sound will be back after doing this once or twice in a row.It is a horrible system and if the cable were in my name I would have ditched COX and their whole home DVR system long ago for any alternative out there.